GENERAL CONDITIONS
Benjie of Switzerland Ltd. General Conditions of Sale for the use of www.benjie.ch
SCOPE
These general conditions of sale aim to regulate the relations between:
- Benjie of Switzerland Ltd. Rue Neuve du Molard 19 – 1204 Genève, www.benjie.ch web site editor, and
- The web user who has accepted the general conditions by ordering one of our products from www.benjie.ch, hereafter referred to as the customer.
PRODUCTS
The products sold are described on the website www.benjie.ch at the time of sale. Product characteristics and photos are given for information purposes only in order to display the product. There should be photos of each product variant, but it may be the case that there is no corresponding photo available for a product variant. By product variant we mean either lined or unlined models whose soles may differ from one version to another.
The products shown on the website are available subject to stock availability.
PRICE
Prices are given in Swiss Francs and include VAT. These prices are only valid at the time of publishing. Benjie of Switzerland Ltd. reserves the right to modify prices at any moment without notice. Benjie of Switzerland Ltd. reserves the right not to deliver products whose prices are incorrect and will inform its customers of a difference in price and offer them alternative products.
Benjie of Switzerland Ltd. may hold sales or promotions on its stock. These offers are only valid during the period in which they are published on the website and cannot be requested following this period.
COMPLETING A SALE, PAYMENT AND CONFIDENTIALITY
By clicking on ‘Validate my order’ you give your consent to order the articles contained in your basket. The sales contract between the parties is binding once Benjie of Switzerland Ltd. has sent the customer written confirmation of his order. The customer is then subject to the general conditions of sale.
The price of purchases made on www.benjie.ch is due in full at the time of ordering. Payment is by debit or credit card (Visa, Mastercard, American Express or Paypal).
Benjie of Switzerland Ltd. does not have access to confidential information concerning the payment method. Information entered is encrypted and sent securely to the payment acquirer; Benjie of Switzerland Ltd. and third parties do not have access to it. In the case of a refund, we can credit the transaction almost instantly via this payment method.
We will save your receipt and send your order details and our general conditions of sale to you by email. You can view our general conditions on our website at any time along with a summary of your order in the ‘Your account’ section under ‘Summary’. In this section you can also view or download your receipt.
For all payment methods, the customer agrees to provide true and accurate data. The use of false data and identity theft is fraud and is punishable by law under article 146 and 147 of the CC and will lead to prosecution.
SECURE PAYMENT
Benjie of Switzerland Ltd. does not have access to confidential information concerning the method of payment. All information entered is encrypted and sent securely to Paypal; neither Benjie of Switzerland Ltd. nor third parties have access to it. In the case of a refund, we can credit the transaction via the same method of payment almost instantly.
DELIVERY
Standard delivery is free of charges, express delivery is 9.90 CHF. Standard deliveries are delivered within 4 to 5 working days. Express deliveries are delivered within 1 to 2 working days. We only deliver within Switzerland.
GUARANTEE AGAINST FAULTS AND THE RIGHT TO RETURN GOODS
If a product is found to be faulty, the www.benjie.ch guarantee allows the customer to return the product and be refunded the price of the product, provided the customer adheres to the conditions and time frames described in the following paragraph.
Benjie of Switzerland Sàrl undertakes to take back any goods within 15 days from the day of the order and to refund as soon as possible, generally within 2 working days following the receipt of the return. However, any benefits, discounts or gifts that you may have received when you purchased the product or any delivery charges, if there were any in the original order, will be deducted. It is understood that a refund can only be made if the returned items are intact, in their original packaging, carefully wrapped in additional packaging (the shoebox itself cannot be used as a postal package, but a paper bag can be used), with any labels and if the above return instructions have been followed carefully. A return form with a detachable label is included in the package you receive. It should be completed and returned with the package. Once the goods are received back, we will proceed with the refund of the corresponding payment.
WEBSITE TERMS AND CONDITIONS
www.benjie.ch is authorized for personal use only. Use of the site for commercial purposes, such as the sale to third parties of products purchased on the website, is strictly prohibited.
Any violation of this condition will be reported to the competent authorities and the user will lose his site membership instantly.
CHANGES OF GENERAL CONDITIONS
The general conditions can be modified at any time by Benjie of Switzerland Ltd.
Customers must regularly consult the contents and any changes to the general conditions on our website.
SUBSCRIPTION TO THE NEWSLETTER
Any web user, customer or not, may subscribe to our newsletter via the dedicated field on our website or by sending a request by email to info@benjie-shoes.com. In subscribing, the customer accepts the conditions concerning data processing. The customer may unsubscribe from the newsletter at any time by sending a request or via the link provided at the bottom of each email.
CHANGE OF NAME OR ADDRESS
Benjie of Switzerland Ltd. kindly requests that you inform us of any change of name or address before making an order, for your products to be delivered successfully.
APPLICABLE LAW AND JURISDICTION
Relations between Benjie of Switzerland Ltd. and the customer are regulated by Swiss law. The place of jurisdiction for any dispute concerning relations between Benjie of Switzerland Ltd. and the customer is Benjie of Switzerland Ltd. headquarters.